Reisterstown, MD Air Conditioning, Heating and Plumbing Services
Supreme Air provides Air Conditioning, Heating and Plumbing Services, Repair, Installation, Maintenance, and Tune Up in Reisterstown, MD and surrounding areas.
Check out what some of our customers are saying about Supreme Air.
for Reisterstown, MD
Manski - Reisterstown, MD
Unsure of service at this time
Lynn - Reisterstown, MD
First the window for the technician to arrive was 2pm - 6pm. he did not show up until 7:45 pm. The repairman did service without calling me, the landlord first. I was told I was to give the okay before the repair was done, that never happened. I was not able to tell him what I believed the problem to be. The technician may not have repaired what I needed. At this time an hour later my tenant says the cold air is still not coming out. The technician said it was an electrical problem. I believed the freon needed to be replaced, but never spoke to the guy. I asked for the Freon to be replaced on the ticket. This never happened. I fear I paid for a very expensive repair that may have not been necessary and question at this time if my original problem was indeed fixed.
Good service disappointing coverage
Service Call - Reisterstown, MD
Wish they would service the humidifier. Not sure how they would not consider it to be part of the HVAC system especially since it was all installed together at the same time. This was disappointing. Otherwise, quite good.
Good service terrible price
Meconi - Reisterstown, MD
I needed a 9 minute 36 seconds job to replace a joint coupler. I had our gas line turned off n had waited until late afternoon for the service of Supreme. I was under the understanding that the service was $59 to come out (used against cost). n $59 every 15 minutes needed. It didn’t turn out that way. The tech said his least expensive service was $200 n the computer didn’t allow him to subtract $59. I was in a bind at that point to have gas turned back on so I had to approve. Both of us knew it was a 10 minute job. Seems pretty unfair.
Manski - Reisterstown, MD
Response from Supreme Service Today:
Thank your taking the time to leave a great review! We look forward to working with you in the future! Have a Supreme day!
Tim - Reisterstown, MD
Colin our tech was excellent. He told us how to check the trouble shooting light the next time we have an issue so when we call in we can give them a better idea of what’s going on.
Response from Supreme Service Today:
Good morning Tim! Thank you for taking the time to leave such a great review! We are lucky to have Colin on our team! We look forward to working with you in the future. Thank you for being a Supreme customer!
Manski - Reisterstown, MD
Response from Supreme Service Today:
Thank you very much for the great review! We look forward to working with you in the future!
Performed pm on both systems. Replaced provided filter for main floor system, top floor system filters were clean. Flushed out drains with brush and hot water. Checked cleanliness of blower wheels, Evap and condenser coils. Checked capacitors and contactors, tightened electrical connections. Cleaned flame sensor and measured spec of Igniter for main floor unit. Ran units in heat. Checked gas pressures, amp draw of inducer and blower, heat rise, and let system satisfy thermostat. Furnace operating normal. Ran aux heat and compressor heat for top floor unit. Measured amp draw of aux heat, compressor, od fan, and blower. Tested defrost and verified normal operation. Measured delta air temps at both coils. Top floor unit operating normal. Found main floor system humidifier needs service. Suggest replacing pad, cleaning holder, and cleaning drain. Quoted customer but he will replace pad himself.
Performed pm on Geo System. Filter new and clean. Flushed out drain with brush and hot water. Blower wheel and evap coil clean. Checked capacitor and contactor, tightened electrical connections. Ran heat and checked operation of both stages. Measured amp draw of compressor, blower and loop pumps. Measured delta air temps. Measured delta loop pressures and temps. Unit operating normal. Customer complained about differing temps on each floor. Found one of the 1st floor Damper Actuators is not working, stuck open, motor getting hot and getting voltage but not closing. This keeps airflow open to 1st floor, taking away from 2nd floor when it satisfies. Also found both UV lights are blinking stating they need new lamps soon, quoting customer to replace.
Service call on 09/10/19 on arrival set unit to call for cooling checked electrical connections checked voltage and amps I hard noise is coming out from the dumpers I checked the motor is bad also checked 2nd unit upstairs customer installed the thermostat but is not installed right and customer has problems with water heater customer has quoted from another company checked the water heater is rusted and leaks water out I gave quote for customer to replace the zoning dumpers motor also the water heater 50 gallons and rewire 2nd unit thermostat customer he discounted by Alex to do replacing the water heater and zoning dumpers motor customer he is waiting until the owner of the house she is comes back from vacation tomorrow afternoon customer needs fallow up. Collected $59 dispatch fee and $124 diagnostic fee total $183 On CC
Fall pm on 09/10/19 On arrival set units to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked air filter cleaned checked condenser unit outdoor checked electrical connections checked compressor capacitor checked pressure and temp and they are ideal indicating zero leaks checked super heat and subcooling unit tested unit operating normal at this time. Highly recommended install UV lights also EZ trap I gave quote for customer he is not ready now.
Upon arrival I was told that nothing was running and system wasnâ€™t listening to thermostat demands. Found indoor temp at 84, calling for 68. Went to AHU and found nothing running. Unit has power and we have 24v coming out of transformer but nothing going to thermostat. Found float switch leaning forward, must have been accidentally moved by something, next to washing machine. Float switch was engaged, not letting any power go to thermostat. Moved into correct position and switch closed. Let system come on naturally. Unit operating normal with 21 degree delta at Evap coil. Spoke to customer about service agreement and they are not interested at this time. Per Darlene, charged dispatch fee.
When I arrived I talked with customer about service agreement for 3 zones and prices It was a miscommunication on pricing before my visit customer is thinking about getting service agreement at another time in my estimates one of the units is a older unit R22 needs coil cleaning and a leak test done. Itâ€™s low on R22 Freon. Dispatch please reach out to the customer about service agreement and what it entails.
Upon arrival found indicator light out on uv system. Checked wiring, system plugged in, disconnected wiring to test supply voltage. All good. Disassembled uv system to check components, no signs of damage or severe wear. Reassembled system and applied voltage, system now operational. Can only assume loose connection from previous installation in December, customer to check system more frequent to ensure operation.
Upon my arrival I set thermostat to call for cooling. I went to the furnace and the blower was working but there was 0 delta temperature. Suction line and discharge line were the same temperature. I went to the condenser and found the disconnect switch was in the â€œoffâ€ position. I turned it to â€œonâ€ and the compressor and od fan began to operate. I went back to the furnace and confirmed 20+ degree delta temperatures across the evaporator coil. Unit operating normal.
Need to replace blower motor with fused bracket and module.
Upon arrival I ran Carrier system and found suction line frosting immediately. Went to furnace and found the blower wasnâ€™t running. Shut off condenser and went back to furnace to check voltage. Found high and low voltage being supplied to motor but not running. Tried all speed taps and blower never came on. Need to replace motor, 4 year old system. Called customer and he is frustrated, would like to speak with Alex. Informed office and they will be reaching out to customer.
Service call on 05/22/19 On arrival set unit to call for cooling the outdoor unit is taking me a wailed to find it checked every unit outdoor I found the unit checked electrical connections no power to the unit checked disconnect box the wires come in from the mean line is burnt I disconnect from the disconnect box cut the wires and rewire checked electrical connections checked voltage and amps measured supply and return air temp I tested start up and unit began operating very smoothly without any hesitating or lag. Unit operating normal at this time.
Service call on 05/21/19 On arrival set unit to call for cooling the indoor unit is not running I checked the filter checked electrical connections I found the line set freezing up open the coil cabinet is build ice checked condenser coil outdoor put my gauge temp 30 digress is not big leak also I jumped the indoor unit operating short cycle but I still come back to find the leak and repair to do all that has to be day time I canâ€™t see the leak bc is dark also about the payment customer needs Alex talk to him. Customer he is not be in house until Saturday.
Service call on 05/14/19 On arrival customer explained to me where is the leak is checked the psi is good I see the clamp to the loop is lose i tight up dray the loop with paper towels checked loop no water dripping all dry checked electrical connections checked water pressure unit tested unit operating normal at this time. Collected $59 for trip fee.
On arrival set thermostat to call for cooling. Measured return temperature, supply temperature, amps, and voltage. Measured EWP,LWP,EWT, and LWT. Found system low on water pressure. I pressurized it to 75psi. Inspected electrical connections, filter needs to be replace, blower wheel is clean, evaporator coil is clean, contactor is ok, cleaned condensate drain pan as well as the condensate drain line. Service agreement $299.00 cc payment. Unit is operating normal at this time.
On arrival set thermostat to call for cooling. Measured return temperature, supply temperature, amps, and voltage. Measured, EWT,LWT,EWP, and LWP. Inspected electrical connections, filter is clean, contactor is ok, blower wheel is clean, cleaned condensate drain line and condensate drain pan. I pressurized system to 75psi. Recommended cleaning evaporator coil (return side). I also recommended having their duct clean. Unit is operating normal at this time.
On arrival found system has a leak .unit is 13 years old with r22 refrigerant.customer approved new Ac system . scheduled for Friday
I replaced filters with clean ones provided by the customer. I cleaned the condensate pans and drain lines and ran water to flush the debris out and to check for proper drainage. I checked the electrical wiring and electrical systems, all are within specification. I operated the units on second stage cooling mode and calculated heat of rejection for each unit, after confirming proper flow rates and delta temperatures across the coaxial coil and the air coil. Both units are operating normal. Customer has whole house surge protectors on each panel. Customer has an EZ Trap in the attic without the built in float switch but a we switch installed in the auxiliary drain pan beneath the drain. I recommended replacing with EZ Trap with built in float switch and adding one to the basement package unit. Customer happy with the curren setup and is only worried about the attic air handler, which does have the wet switch.
On arrival set both units to call for cooling. Measured return temperature, supply temperature, amps, voltage, and voltage absorption system. Inspected electrical connections, filters are clean, blower wheel is clean, evaporator coil is clean, cleaned both condensate drain lines, and contactors are ok. I found a defective voltage absorption system for blower motor on trane unit. Replaced it and tested it. Units are operating normal at this time.
Un capped lines and removed reassure gauge from main gas line after passing inspection , reconnected water heater and furnace , BGE gas stil shut off at street customer must call them to turn on main gas
Spring Pm on 03/26/19 On arrival set unit to call for cooling measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filter is cleaned checked EWP and LWP unit tested unit operating normal at this time.
On arrival checked thermostat was calling for cooling. Measure temperature coming in and temperature going out. Measure amps,voltage, electrical connections, filter is clean(20x25x1), voltage absorption system rated for 10 mfd, actual 9.5, contactor, I also tested condensate pump. Unit is operating normal at this time.
On arrival checked thermostat was calling for cooling. Measure EWT,LWT,EWT,LWT,Measure temp coming in and going out. AMPS,voltage,electrical conections, voltage absorption system rated for 30mfd, actual 31.90,contactor is ok, and I also reset electric filter. Unit is operating normal at this time
To cap water heater and furnace for gas pressure test Drop meter and install pressure gauge for pressure test on meter outlet Removed gas line from furnace and capped it also capped furnace line unhooked meter and installed air gauge on feed line for house energized line to 25psi will need inspection done now
Will return to cap water heater and furnace , and install pressure gauge to pressurize gas line and test will need a permit
Fall pm on 03/05/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filter and replaced recommended kitchen need 1more supply air duct I gave quote for customer she needs some time to think about it unit tested unit operating normal at this time.